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Hershey's Issues and Solutions
Hershey's Issues and Solutions
Solutions to frequently asked questions
1. E-mail
1.1. Singularity Email Authentication Error
2. Archive
2.1. Image Utilities Permissions
2.2. How to Perform a Full Singularity Backup
2.3. How to Use debugging_properties.xml
2.4. Configuring Email Server for Singularity
2.5. Changing default Singularity timeout
2.6. Changing Singularity Page Size
2.7. How to Change the Singularity Contact Button Recipient
2.8. How to Change Password Policy Properties
2.9. Unable to view image in Java Viewer -Image Viewer not loading
2.10. Unable to view image in Java Viewer - Can Not Open Document
2.11. Unable to view image in Java Viewer - Unable to load URL
2.12. When printing from the Image Viewer, blank pages are printing instead of the image
2.13. Slowness in loading Java Image Viewer
2.14. User cannot access certain features
2.15. Searching - result sets too large
2.16. Searching - slowness in speed of search
2.17. Hiding blank indexes on search results page
2.18. Hide Thumbnails on search results page
2.19. Unable to find a document
2.20. Unable to view image - conflict with Banner
2.21. Changing Pie Chart Visibility on Search Results Page
2.22. Workstation software and hardware requirement
2.23. The Identity field is not an option when creating index values
2.24. How To Set up an IPP Printer
2.25. How to Renumber Class Paths in dcservice.conf
2.26. Child doc classes are not searchable
2.27. How to upgrade Tomcat 5
2.28. How to Give User Export Button Under Image Utilities
2.29. Singularity 6: Browser crash when loading pdf with Vista station
2.30. Cannot use acquire image from twain source in Singularity
2.31. How to Determine Who Submitted a Form
3. Forms
3.1. Internal Error when loading forms
3.2. Online Form is missing data
3.3. Unable to Upload Form
3.4. Forms Import Process Issue
3.5. Form is Submitted but index data isn't retained
3.6. Index data cannot be modified
3.7. Users unable to view form
3.8. PDF not showing DC buttons
3.9. How to disable the print functionality in Adobe Acrobat 8
3.10. How To Create Checkboxes that act like Radio buttons
4. Workflow
4.1. No workflow indexes are appearing on the My Tasks screen
4.2. User does not see the Reassign Tasks button
4.3. User encounters permission error when accessing Routing-My Tasks
4.4. There is a workflow that shows up in All Tasks or My Tasks, but not in All Processes/ A workflow cannot be ended
5. Capture Module
6. Import Module
6.1. How to Install the Import Module
6.2. How to Configure the Import Module
6.3. How to Use the Import Module
6.4. Import Module Exceptions
6.5. How to configure a DB connection string on a DocBOx
6.6. How to Configure OCR for AnyDoc with Import Module
6.7. Documents failing to post
6.8. Can't start Import Module Error: Says already running but not in system tray
7. Integration Issues
7.1. The JSP rule is not firing
8. Index Module
8.1. Database connection error {13239}
8.2. Index Module fails to post document
8.3. How to Install and Setup the Index Module
8.4. Users are not able to log into the Index Module
8.5. Batch Directory Locked Error in Index Module
8.6. Batch processing errors
8.7. Index Module not able to post a document
8.8. Lookup Functionality not working
8.9. Access to Path c:\xxx\xx is denied
8.10. Doc-class Pane not showing
8.11. Browse for Image icon is missing
8.12. Error: Document Failed to Load. Internal Server Error 500
8.13. Index Module returns an error that the doc class does not exist
9. Transcript Module
9.1. How To Create a Transcript Template
9.2. How to Leverage your Transcripts Templates
9.3. how to Upgrade to Transcripts version 3.1.9 from versions 3.0 and earlier
9.4. Transcripts document is not processing file
9.5. EDI output changed in Transcripts Module - How to change OCRFAD ouput order
9.6. Term Codes Incorrectly uploaded to SIS
9.7. Exception: units_earned value is not numeric
9.8. Exception: Image File does not exist error
9.9. Exception: Document header has fewer name fields then expected
9.10. Exception: Number of fields found in the data record error
9.11. Exception: Field TITLE is required error
9.12. Batch has already been processed error
9.13. Initial term line is missing
9.14. Field Description is required
9.15. OCR for AnyDoc Installation Instructions
9.16. Duplicate file exists
9.17. Problem posting to server error
10. XML Generator
10.1. Xml Generator Not Posting Issue
10.2. File Not Found error in XML Generator
10.3. Documents failing to process; XML Generator appears hung; errors appear
10.4. Invalid procedure call or argument
11. Catapult
11.1. Installation Guide/Copyright
11.2. Chapter 1: Overview of Catapult 7.0
11.3. Chapter 2: Installing Catapult
11.4. Chapter 3: Starting Catapult
12. DocBox
12.1. Docbox V6.0.1 upgrade and Release Notes
12.2. Installing DocBox Printer
12.3. How to run a DocBox in Replication Master/Slave Mode
12.4. How To Backup Using Existing Backup Solution
12.5. Docbox gives 500 error on login or no start
12.6. Creating Samba Share on a Docbox
12.7. How to Add a Firewall Rule
12.8. After changing IP address, application won't start
13. OCR for AnyDoc
13.1. Please wait while Access Database is compacted
13.2. Error opening file because it is being used by another process
Hershey's Issues and Solutions: Printer Friendly Version