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Home → Hershey's Issues and Solutions

Hershey's Issues and Solutions

• 1. E-mail
  • 1.1. Singularity Email Authentication Error
• 2. Archive
  • 2.1. Image Utilities Permissions
  • 2.2. How to Perform a Full Singularity Backup
  • 2.3. How to Use debugging_properties.xml
  • 2.4. Configuring Email Server for Singularity
  • 2.5. Changing default Singularity timeout
  • 2.6. Changing Singularity Page Size
  • 2.7. How to Change the Singularity Contact Button Recipient
  • 2.8. How to Change Password Policy Properties
  • 2.9. Unable to view image in Java Viewer -Image Viewer not loading
  • 2.10. Unable to view image in Java Viewer - Can Not Open Document
  • 2.11. Unable to view image in Java Viewer - Unable to load URL
  • 2.12. When printing from the Image Viewer, blank pages are printing instead of the image
  • 2.13. Slowness in loading Java Image Viewer
  • 2.14. User cannot access certain features
  • 2.15. Searching - result sets too large
  • 2.16. Searching - slowness in speed of search
  • 2.17. Hiding blank indexes on search results page
  • 2.18. Hide Thumbnails on search results page
  • 2.19. Unable to find a document
  • 2.20. Unable to view image - conflict with Banner
  • 2.21. Changing Pie Chart Visibility on Search Results Page
  • 2.22. Workstation software and hardware requirement
  • 2.23. The Identity field is not an option when creating index values
  • 2.24. How To Set up an IPP Printer
  • 2.25. How to Renumber Class Paths in dcservice.conf
  • 2.26. Child doc classes are not searchable
  • 2.27. How to upgrade Tomcat 5
  • 2.28. How to Give User Export Button Under Image Utilities
  • 2.29. Singularity 6: Browser crash when loading pdf with Vista station
  • 2.30. Cannot use acquire image from twain source in Singularity
  • 2.31. How to Determine Who Submitted a Form
• 3. Forms
  • 3.1. Internal Error when loading forms
  • 3.2. Online Form is missing data
  • 3.3. Unable to Upload Form
  • 3.4. Forms Import Process Issue
  • 3.5. Form is Submitted but index data isn't retained
  • 3.6. Index data cannot be modified
  • 3.7. Users unable to view form
  • 3.8. PDF not showing DC buttons
  • 3.9. How to disable the print functionality in Adobe Acrobat 8
  • 3.10. How To Create Checkboxes that act like Radio buttons
• 4. Workflow
  • 4.1. No workflow indexes are appearing on the My Tasks screen
  • 4.2. User does not see the Reassign Tasks button
  • 4.3. User encounters permission error when accessing Routing-My Tasks
  • 4.4. There is a workflow that shows up in All Tasks or My Tasks, but not in All Processes/ A workflow cannot be ended
• 5. Capture Module
• 6. Import Module
  • 6.1. How to Install the Import Module
  • 6.2. How to Configure the Import Module
  • 6.3. How to Use the Import Module
  • 6.4. Import Module Exceptions
  • 6.5. How to configure a DB connection string on a DocBOx
  • 6.6. How to Configure OCR for AnyDoc with Import Module
  • 6.7. Documents failing to post
  • 6.8. Can't start Import Module Error: Says already running but not in system tray
• 7. Integration Issues
  • 7.1. The JSP rule is not firing
• 8. Index Module
  • 8.1. Database connection error {13239}
  • 8.2. Index Module fails to post document
  • 8.3. How to Install and Setup the Index Module
  • 8.4. Users are not able to log into the Index Module
  • 8.5. Batch Directory Locked Error in Index Module
  • 8.6. Batch processing errors
  • 8.7. Index Module not able to post a document
  • 8.8. Lookup Functionality not working
  • 8.9. Access to Path c:\xxx\xx is denied
  • 8.10. Doc-class Pane not showing
  • 8.11. Browse for Image icon is missing
  • 8.12. Error: Document Failed to Load. Internal Server Error 500
  • 8.13. Index Module returns an error that the doc class does not exist
• 9. Transcript Module
  • 9.1. How To Create a Transcript Template
  • 9.2. How to Leverage your Transcripts Templates
  • 9.3. how to Upgrade to Transcripts version 3.1.9 from versions 3.0 and earlier
  • 9.4. Transcripts document is not processing file
  • 9.5. EDI output changed in Transcripts Module - How to change OCRFAD ouput order
  • 9.6. Term Codes Incorrectly uploaded to SIS
  • 9.7. Exception: units_earned value is not numeric
  • 9.8. Exception: Image File does not exist error
  • 9.9. Exception: Document header has fewer name fields then expected
  • 9.10. Exception: Number of fields found in the data record error
  • 9.11. Exception: Field TITLE is required error
  • 9.12. Batch has already been processed error
  • 9.13. Initial term line is missing
  • 9.14. Field Description is required
  • 9.15. OCR for AnyDoc Installation Instructions
  • 9.16. Duplicate file exists
  • 9.17. Problem posting to server error
• 10. XML Generator
  • 10.1. Xml Generator Not Posting Issue
  • 10.2. File Not Found error in XML Generator
  • 10.3. Documents failing to process; XML Generator appears hung; errors appear
  • 10.4. Invalid procedure call or argument
• 11. Catapult
  • 11.1. Installation Guide/Copyright
  • 11.2. Chapter 1: Overview of Catapult 7.0
  • 11.3. Chapter 2: Installing Catapult
  • 11.4. Chapter 3: Starting Catapult
• 12. DocBox
  • 12.1. Docbox V6.0.1 upgrade and Release Notes
  • 12.2. Installing DocBox Printer
  • 12.3. How to run a DocBox in Replication Master/Slave Mode
  • 12.4. How To Backup Using Existing Backup Solution
  • 12.5. Docbox gives 500 error on login or no start
  • 12.6. Creating Samba Share on a Docbox
  • 12.7. How to Add a Firewall Rule
  • 12.8. After changing IP address, application won't start
• 13. OCR for AnyDoc
  • 13.1. Please wait while Access Database is compacted
  • 13.2. Error opening file because it is being used by another process

Hershey's Issues and Solutions: Printer Friendly Version